NEWS RELEASE
MEDIA CONTACT:
Chip Gentry, Vice President
Air Service Development Montgomery Regional Airport
334-318-1918
cgentry@montgomerychamber.com
For Immediate Release:
February 3, 2017
MONTGOMERY REGIONAL AIRPORT ANNOUNCES NEW SKYCAP SERVICES
(Montgomery) Montgomery Regional Airport (MGM) has retained skycap services through Air Chef Aviation Inc; giving passengers traveling a few extra hands assisting their travel needs.
On February 1st, skycaps will be positioned at the entrance of the departure doors to assist passengers with luggage and to provide wheelchair services to the airline gates as needed. These services will be available seven days a week through all hours of regularly scheduled flights.
Airport leadership says that the addition of skycap services is just one more step towards their commitment to enhancing the passenger experience at MGM.
“The impression of Montgomery and the River Region is established when passengers utilize the Montgomery Regional Airport, so it’s imperative that we strive to deliver a positive impression,” says Tammy Fleming, Chair of the Montgomery Airport Authority. “The skycap service is additional service that we’re able to provide to those requiring a little assistance.”
The airport’s Vice President of Air Service Development, Chip Gentry, echoes that sentiment. “Now, if people needing to drop luggage before parking their car or require assistance to the gate, have assistance from our sky caps.”
The new skycap service is part of a long-term customer experience enhancement strategy that the airport will continue to rollout over time. The airport conducted a passenger survey last fall and has taken to heart the feedback received from the public.
“We want our passengers to know that we heard them and taking real, actionable steps to making sure we’re accommodating their needs,” says Gentry.
“We have the skycaps in place, we’ll be getting a new concessions provider in place, and we have several other plans in the works all with the customer in mind.”
For more information about the Montgomery Regional Airport and its services visit www.flymgm.com.
